Shipping
Repairs
Payment
Returns/Exchanges
Colours
Site Contents
Privacy
Security
Your Consent

Shipping

Please note – all orders are shipped within 48 hours of receipt of the order, except in special circumstances such as holidays or unexpected delays. In these circumstances you would be contacted via email and advised of the delay in shipment.

Canada Post Ground – FREE, 2 – 9 business days
Canada Post Xpresspost – $13, includes tracking/insurance, 2 – 3 business days
Shipping to USA – $25, includes tracking, 7-14 business days
International Shipping – $50, includes tracking, up to 1 month

You will receive one email immediately when you place your order and a second email confirming that your order has been shipped, with the tracking number included if that option is chosen.

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Repairs

Every piece of ecocessories™ jewelry is 100% guaranteed. I am happy to do repairs over the life of your piece, if something goes wrong during its everyday wear or due to its craftsmanship. Simply mail me the piece of jewelry (you will be responsible for one way shipping), and it will be repaired and returned to you in a timely manner. Please note - this policy excludes cleaning - to remove tarnish, please follow these steps on jewelry care, or contact me with any questions.

I care passionately about my products, and want you to feel 100% confidant in their quality! However, the handmade and one of a kind nature of my products means each item may have individual imperfections.

This repair includes all required materials, based off the original design. Major design changes requiring materials of a higher value than the original design will be the responsibility of the customer and will be quoted on an individual basis. 

Repairs may be shipped to me at any point in time. Please contact me for current return shipping address. The customer is responsible for the one way cost of shipping the item(s) to ecocessories™.

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Payment

You may pay online using PayPal, Visa, or Mastercard. All payments on www.ecocessories.ca are processed using PayPal’s Pro Payment Service. Your information is absolutely 100% secure when checking out. Find more information about security here.

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Returns/Exchanges

EXCHANGE ONLY. If you purchase a gift from ecocessories™ and your recipient is not satisfied, please contact me. Or, if you receive your purchase and it does not meet your expectations, please contact me. You can exchange the design for another item of equal value, or for an ecocessories™ credit to the value of your purchase. Please note that the customer will be responsible for the shipping charges of sending back the purchase that is being exchanged.

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Colours

I have made every effort to display colors of my designs as accurately as possible on www.ecocessories.ca. However, as the actual colors you see will depend on your computer’s monitor, I cannot guarantee that your monitor’s display of any color will be accurate.

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Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of www.ecocessories.ca are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by www.ecocessories.ca. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ecocessories™.

If you wish to use any content of the site to promote ecocessories™ please contact the site owner here for written permission.

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Privacy

If you shop for ecocessories™ products and place your orders through www.ecocessories.ca, any personal information that you may share with me is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. In order to ship and track merchandise, and to process payments, I make your name and address available to such companies as PayPal, Canada Post, and/or Purolator. In no instance are these business affiliates allowed to use your personal information for any other purpose.

I do ask you for certain kinds of personal information once you place an order. When you place an order, you will be asked to provide your address and payment details, including credit card information. ecocessories™ does not, however, store your credit card information.

Additionally, several functions of www.ecocessories.ca use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer’s browser. The cookie holds information a site may need to personalize/enhance your experience and to gather website statistical data, such as which pages are visited, the internet provider’s domain name and the addresses of the sites visited immediately before coming to and immediately after leaving www.ecocessories.ca. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies enables me to better serve my customers by revealing which portions of my site are the most popular. Cookies contain absolutely no personal information. You may disable cookies on your browser. Please review your browser’s instructions for doing so.

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Security

ecocessories™ goes to great lengths to keep your financial information private and safe. I use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of my site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of my site. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

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Your Consent

You acknowledge that this these policies are part of the terms of service, and you agree that using this site signifies your assent to ecocessories™ policies. ecocessories™ reserves the right to change these policies at any time, without advanced notice. If I decide to change my policies, I will post those changes on this page so that you are always aware of what information is collected, how it is used and under what circumstances it may be disclosed.

If you have any questions about your privacy or security at www.ecocessories.ca, please contact me here.

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DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT www.ecocessories.ca SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

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